Refund Policy

If you are unsatisfied with a product or it doesn't work for you, you may return it for a full refund within 14 days of receiving your order.

We want to make the return process as straightforward as possible. Here's everything you need to know.

How do I make a return?

Email us at snakeandpigsportstr@gmail.com with your order number within 14 days of receiving your order.

Once we receive your return request, we'll share instructions on how to send your item back.

You will have 14 days to send the item back starting from the date you notify us of your decision to return the item.

Return Conditions

Please return products in their original packaging, together with all accessories and any accompanying tags. Please include the original invoice or a copy of your electronic invoice with your returned item.

Any reduction in the product's value resulting from handling beyond what is necessary to inspect its nature, characteristics and functionality may be assessed in accordance with applicable law.

Items That Cannot Be Returned for Health or Hygiene Reasons

For products that are not suitable for return for health or hygiene reasons, the statutory right of withdrawal may not apply once protective packaging or hygiene seals have been opened after delivery.

We ask that swimming equipment has not been used in a pool or the sea before being returned. Any use or resulting reduction in value will be assessed according to the nature of the product and your statutory rights.

Return Shipping Costs

Return shipping costs are covered by currentcrew.

Once we receive your return request, we'll share instructions on how to return your item at no cost.

Refunds

Where you exercise your statutory right of withdrawal, the product price and any delivery charges that must be refunded under applicable law will be reimbursed using the original payment method, within the legally required timeframe.

Refunds will be processed within 14 days of handing your return to the designated shipping carrier. If you use a different carrier, this period may begin when we receive the returned product.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us with your order number and, if possible, photos of the item.

If you experience an issue caused by a manufacturing defect or a fault that existed at the time of delivery, we'll help resolve it in accordance with your statutory rights.

Damage caused by improper use is not considered a product defect.

Exchanges

We currently do not offer direct exchanges. If you'd like a different product or model, you can request a return for your original purchase and place a new order.